IKOAMO MOSES TERPASE

Customer-Centric Operations Specialist

Makurdi, NG.

About

Highly motivated Psychology graduate with a proven ability to excel in diverse customer-centric roles, encompassing retail sales, hospitality, and education. Leverages strong communication, interpersonal, and organizational skills to deliver exceptional service, resolve complex issues, and drive operational efficiency. Committed to supporting organizational objectives and fostering positive team environments through a detail-oriented and proactive approach.

Work

Ifex Wine Shop Ltd

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Cashier / Sales personnel

Sokoto, Sokoto State, Nigeria

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Summary

Managed all point-of-sale transactions and inventory, providing comprehensive sales support and ensuring exceptional customer service in a dynamic retail environment.

Highlights

Processed numerous daily customer payments accurately using cash and POS systems, maintaining financial integrity and operational efficiency.

Assisted a diverse customer base with product selection and inquiries, leveraging product knowledge to enhance satisfaction and drive sales.

Maintained meticulous sales and inventory records, ensuring data accuracy crucial for stock management and informed business decisions.

Managed shop presentation, ensuring merchandise was consistently well-stocked, organized, and clean to optimize the customer shopping experience.

Delivered excellent customer service, professionally resolving concerns and inquiries to uphold brand reputation and foster customer loyalty.

Afzaam International School

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Tutor

Sokoto, Sokoto State, Nigeria

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Summary

Developed and delivered engaging educational content, providing individualized support to enhance student learning outcomes and academic progress across various subjects.

Highlights

Planned and delivered engaging lessons aligned with the school curriculum, employing diverse teaching methods to improve student comprehension and participation.

Assessed students' academic progress through regular evaluations, providing constructive and actionable feedback that contributed to improved learning outcomes.

Cultivated a positive and supportive classroom environment, fostering student confidence, active engagement, and a conducive learning atmosphere.

Provided individualized support to students, adapting teaching strategies to address specific learning needs and facilitate their academic development.

Collaborated effectively with colleagues and communicated transparently with parents regarding student progress, ensuring a unified approach to student success.

Mulla Fusion Bar and Restaurant

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Waiter

Makurdi, Benue State, Nigeria

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Summary

Provided exceptional dining experiences and managed comprehensive service operations, ensuring high standards of customer satisfaction and operational efficiency.

Highlights

Delivered outstanding customer service by welcoming and attending to numerous patrons in a friendly and professional manner, consistently enhancing guest satisfaction.

Ensured timely and accurate processing of food and beverage orders, minimizing errors and contributing to efficient table turnover.

Maintained rigorous hygiene and cleanliness standards for dining areas and service equipment, promoting a safe and inviting environment for all guests.

Resolved customer requests and complaints courteously and promptly, effectively de-escalating issues and preserving positive guest relations.

Collaborated seamlessly with kitchen and bar teams to synchronize service delivery, optimizing workflow and ensuring a cohesive guest experience.

Education

Benue State University

Makurdi, Benue State, Nigeria
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Bachelor of Science Psychology

Languages

English

Skills

Customer Service

Customer Service, Client Relations, Support.

Cash Handling & POS Operations

Cash Handling, POS Systems, Transaction Processing.

Sales & Retail Operations

Sales, Retail Management, Merchandising.

Communication Skills

Verbal Communication, Written Communication, Interpersonal Communication.

Teamwork

Collaboration, Cross-functional Teams, Team Building.

Microsoft Office Suite

Microsoft Word, Microsoft Excel, Data Entry.

Time Management

Prioritization, Task Management, Organizational Skills.

Record Keeping

Data Management, Documentation, Administrative Support.

Problem Solving

Issue Resolution, Critical Thinking, Conflict Resolution.

References

Engr. Gbawuan Moses Terkula

Tigi Layout, Ayihe, Makurdi, Phone: 07038281673

Mr. Ikoamo Barnabas Terhemen

College of Health Sciences, Benue State University, Makurdi, Phone: 07064929425